GIC - Strategic Initiatives
Responsible for driving & effectively implementing Service Excellence initiatives across Global Shared Services (GSS). The team also provides thought leadership, engagement management along with reporting & analytics support to different services.
Operating Model: Operate, Assess, Improve
![strategic-initiatives-image](https://brandsitesplatform-res.cloudinary.com/image/fetch/w_auto:100,c_scale,q_auto:eco,f_auto,fl_lossy,dpr_auto,e_sharpen:85/https://assets.brandplatform.generalmills.com%2F-%2Fmedia%2Fproject%2Fgmi%2Fcorporate%2Fcorporate-master%2Fimages%2Fpeople%2Fforce-for-good%2Fstrategic-initiatives-image.png%3Fw%3D167%26rev%3D1265d4372b0347359df818d53bb16f07)
Improve
- Leverage service excellence framework to define tangible initiatives to improve efficiency and service quality
- Commit to specific goals and timelines
Assess
- Measure clear, objective metrics linked to service quality and customer value
- Meet regularly with GSS leadership to assess performance and drive accountability
Operate
- Ongoing delivery of service excellence and customer value
- Execution of key initiatives to improve quality
Strategic Initiatives team consults all the GSS service teams to operate as per the above operating model.